Rizal Medical Center partners with GCash to launch digital payment solutions to enhance patient experience and access to healthcare

State-run Rizal Medical Center (RMC) in Pasig City has partnered with the country’s leading finance app and cashless ecosystem, GCash, to roll out digital payments for hospital bills, aiming to enhance service efficiency and improve the patient experience, making it a first-of-its-kind for any hospital in the Philippines.

(L-R) Rizal Medical Center chief administrative officer for finance Marivilla L. Osorio, CPA-MMHA; medical center chief II Doctor Maria Rica M. Lumague, MD, FPCS, MHA; with GCash vice president and head of public sector Cleo Celeste Santos, and greater manila area public sector regional head Rafael Antonio Tecson

Through the integration of the Scan-to-Pay feature of GCash, RMC patients and their families may now settle fees via mobile phones, reducing reliance on physical cash, cutting waiting time at cashier counters, and promoting safer, contactless transactions. Additionally, eligible users can access GCredit, the built-in credit line of GCash, which provides a flexible payment option during medical emergencies, eliminating the need for traditional promissory notes. Credit eligibility is based on a user’s GScore, a proprietary trust rating generated through app activity.

“This is part of our broader effort to enhance public health service delivery through technology,” said RMC Medical Center Chief Dr. Maria Rica Lumague. “We recognize that waiting in line just to pay can be burdensome, especially for patients in distress or discomfort. Digital payments allow us to eliminate that bottleneck.”

RMC, one of the Department of Health’s leading tertiary hospitals in Metro Manila, said the partnership aligns with national objectives to digitalize government services and improve healthcare accessibility.

“GCash remains committed to financial inclusion across sectors, including healthcare,” said GCash VP and Head for Public Sector Cleo Celeste Santos. “We see this collaboration with Rizal Medical Center as a crucial step in bringing reliable services to those who need them most, especially during medical emergencies.”

The hospital anticipates improvements in operational efficiency, faster transaction processing, and greater user satisfaction through digital adoption. The initiative also supports the Bangko Sentral ng Pilipinas’ goal of increasing the share of digital payments to 50% by 2026.

GCash, with millions of registered users, has steadily expanded its presence across key public sector institutions, in line with its vision of building a more financially inclusive Philippines.

For more information, visit www.gcash.com.