GCash, the Philippines' leading financial app and largest cashless ecosystem, has once again proven its commitment to customer satisfaction and digital innovation. This was recently highlighted by its recognition at the prestigious Asia-Pacific Stevie® Awards. The company took home two notable awards in the Financial Services Industries category: a Gold Award for the Innovative Use of Technology in Customer Service and a Silver Award for Innovation in Digital Transformation.
Held at the luxurious Shangri-La The Fort Hotel, the Asia-Pacific Stevie® Awards celebrate outstanding achievements and positive contributions by organizations across the region. For GCash, these accolades are more than just trophies; they symbolize the company’s relentless pursuit of excellence and innovation in the financial sector.
Caring at Scale: The Heart of GCash’s Innovations
One of the core strengths that GCash prides itself on is its ability to care for its customers on a massive scale. This commitment is evident in the company's efforts to provide an easy and seamless customer experience for users across all demographics. GCash's vision of breaking financial inclusion barriers is supported by tools designed to respond to customer needs immediately.
A reliable financial partner must be responsive and consistently reliable. GCash understands this well, ensuring its system is always available for users and that financial transactions are smooth and secure. For GCash, customer excellence is built on a foundation of trust, ensuring that the digital platform is a safe space for storing money and conducting transactions.
A Constant Innovator in Fintech
GCash's innovative spirit is reflected in its continuous development of new apps and products aimed at promoting financial inclusion. The company also actively seeks out key partnerships within the fintech ecosystem and beyond, further enhancing its offerings and reach.
Moreover, GCash recognizes that customer satisfaction and employee care are deeply interconnected. "Winning the Stevie Awards affirms our belief that caring for our customers and employees should always be No. 1–whomever they are, and no matter how many they are," said Nikka Angeles, GCash's head of total experience assurance and advocacy. "I’m very proud to say that at GCash, we create experiences with caring at scale at the core."
Championing Corporate Governance and Employee Welfare
GCash's commitment to excellence extends to its workplace culture. The company champions corporate governance and responsible business conduct, upholding high standards of ethical decision-making, transparency, and accountability. These principles foster trust and confidence among all stakeholders.
Equally important is GCash’s focus on employee welfare, diversity, and inclusion. By implementing effective human capital management practices and linking rewards to performance, GCash cultivates a high-performance culture that attracts top talent. The company prioritizes initiatives that foster leadership and psychological safety, further solidifying its status as an industry leader in fintech.
"For us, this is more than just recognition," Angeles said. "This is fuel for our teams to deliver our projects." At GCash, caring comes at scale – from users to employees and the wider community. GCash remains committed to building trust, providing customer excellence, and serving more Filipinos in the Philippines and beyond, all in pursuit of Finance For All.
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